You can check in online from 2 hours after making the booking, until 8 pm on the day of arrival. If we have your email address on file, we will send you an email at 5 pm the day before arrival with a link to check in online.

Yes. During the online check-in process we ask you to indicate your arrival time. However, early check-in is not guaranteed. If you want to guarantee an early check-in, please contact the hotel prior to your arrival.

We ask you to pay in advance in order to complete the entire check-in process online. This way, you will be able to save time on your arrival. We do not ask for any deposit online. If you wish to leave a card on file, you can do so at the reception at any point during your stay.

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

We store the same information through online check-in as we do when you check in at the front desk. The information we store is the same as you provide to us during the online check-in process.

The duration for which we hold your data depends on the applicable regional regulations of the country where you are staying, as well as GDPR requirements. If you wish to enquire more about your personal data, please reach out to us at [email protected].

No, you will not start receiving marketing emails automatically if you check in online. We will only send you marketing emails if you explicitly give your consent. You can do so by ticking the relevant checkbox. This option is available during online check-in when you fill in the guest details.

If you are already subscribed to our marketing emails and want to opt out, please reach out to us at [email protected].

If you arrive earlier than the standard check-in time of 3 pm, please proceed to the reception. They will let you know if your room is available. If not, they will be happy to assist you with storing your luggage until your room is ready.

You can receive your digital key on the day of arrival after 3 pm (or earlier if you’ve had an early check-in confirmed by the hotel). Please note that you need to be within 2 kilometres of the hotel in order to receive your digital key.

Due to security reasons, we can only allow one key per guest. If you have a digital key and want to opt for a physical keycard, please speak to our team at the reception. If you have a physical keycard and want to opt for digital key, you can log in to our app (Park Plaza Services) with your reservation number to get your digital key. Please note that once you have your digital key, your physical keycard will no longer be valid.

Yes, you can share your digital key with other guests who are registered in your reservation. The number of digital keys you can share depends on the number of adults in the booking. If there is only 1 adult in the booking, you will not be able to share your digital key.

Please proceed to the reception, where our team will be happy to help.

Please check your phone and make sure that both Bluetooth and Location are enabled. Our Park Plaza Services app also needs permission to access Location and Bluetooth in order to unlock the door.

If you are using a wallet case or thick cover on your phone, please remove it as it can interfere with the Bluetooth connection needed to unlock the door.

If you continue to face challenges with your digital key, please speak to our team at the reception who will be very happy to help you.

You can check out online on the morning of your departure. If we have your email address on file, we will send you an email at 7 am the day of departure with a link to check out online.

Yes. You can request late check-out directly at the reception at any point during your stay.

If there is a balance on your reservation, you will be able to pay it during online check out. You will not be required to go to reception to settle it.

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

When you check out online, your digital key will be deactivated. We recommend you check out online when you are ready to depart.

If you check out online, leave your room and realise you have left something behind, you can visit reception who will be happy to assist.

Yes, if you check out online you can store your luggage at reception.

We ask you to pay in advance in order to complete the entire check-in process online. This way, you will be able to save time on your arrival. If you opt for a digital key, we also need the payment in advance in order to issue you one.

We do not ask for any deposit online. If you wish to leave a card on file, you can do so at the reception at any point during your stay.

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

Once a refund has been processed, it can take up to 14 working days to reach your bank account.

Yes – just remember to keep them on a lead! If you’re ordering food from the main restaurant or drinking at the bar, you must sit with your dog in the areas stated on the welcome letter.

If you are going somewhere else in the hotel, yes. Please put up your pet doorhanger while you are out to ensure housekeeping will not enter the room. Pets should not be left unattended in the room if you are leaving the hotel.

Yes, we provide two bowls during their stay, one for drinks and one for food.

We have comfortable beds for your dog to stay in, so your dog will sleep at least as good as you will! Each Park Plaza is different, so you will find different beds in each hotel.

Yes. You know best what your pet’s favourite snacks are, so we always advise to take anything you would give them at home with you for your stay. All our hotels have local shops around the area where you can find pet snacks and food.

All types and sizes of dogs are allowed, apart from breeds listed on the Dangerous Dogs Act 1991, listed below

Pit Bull Terrier
Japanese Tosa
Dogo Argentino
Fila Brasileiro
XL Bully

Speak to our team, check out our Park Plaza Services App as well as your in-room TV for the best tips for pet-friendly places in town.

To ensure the comfort and safety of all our guests, we have designated specific rooms for guests travelling with pets. This allows us to reserve non-pet rooms for those with allergies. If you have an allergy to pets, please notify the hotel in advance, and we will guarantee that you are accommodated in a room that has not been used by pets. Your well-being is our priority, and we are dedicated to providing a comfortable and allergy-free experience throughout your stay.

You can have up to two dogs in the room.

If you come out the hotel entrance, you will find plenty of areas to take your dog out.

It’s ok, mistakes happen. Just clean up as much of the mess as you can and inform us when you’re next passing reception. Please do not use the bath towels in the room to clear up their mess.

There will be a fee for any damages in the room. This will be communicated to you by the hotel.