ONLINE CHECK-IN
Check in online in 30 seconds from your own device before you arrive, and head straight to reception to collect your key.
ONLINE CHECK-OUT
Whenever you are ready to leave, save time by checking out online. No need to go to reception.
MESSAGE US
Chat to one of our team members who will be happy to assist with any questions or requests you may have. Available 24/7
BOOK A MEETING ROOM ONLINE
Your ideal meeting in just a few clicks. View our rooms, choose your set-up and book, with instant confirmation.
Enjoy your 10% discount on Food & Beverage, free room upgrade and earn points for future free nights by becoming a Radisson Rewards Member.
Unlock a world of exclusive benefits and access to our Member Only Rate (10% cheaper on our website and App!) and easy upgrade to Premium just after 3 stays.
When can I check out online?
You can check out online on the morning of your departure. If we have your email address on file, we will send you an email at 7 am the day of departure with a link to check out online.
Can I request late check out?
Yes. You can request late check-out directly at the reception at any point during your stay.
I have a balance on my reservation, is it settled when I check out online?
If there is a balance on your reservation, you will be able to pay it during online check out. You will not be required to go to reception to settle it.
Is my online payment secure?
Yes, all online payments are safely powered by our partner Adyen and are 3D secured.
What forms of payment do you accept?
We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.
If I check out online and forget something in my room, what should I do?
If you check out online, leave your room and realise you have left something behind, you can visit reception, who will be happy to assist.
If I check out online, can I store my luggage?
Yes, if you check out online, you can store your luggage at reception.
Do you welcome dogs in your public areas?
Yes – just remember to keep them on a lead! If you’re ordering food from the main restaurant or drinking at the bar, you must sit with your dog in the areas stated on the welcome letter.
Am I allowed to leave my dog in the room while I go out?
If you are going somewhere else in the hotel, yes. Please put up your pet doorhanger while you are out to ensure housekeeping will not enter the room. Pets should not be left unattended in the room if you are leaving the hotel.
Is there a food/water bowls in the room for my dog?
Yes, we provide two bowls during their stay, one for drinks and one for food.
Where will my dog sleep?
We have comfortable beds for your dog to stay in, so your dog will sleep at least as good as you will! Each Park Plaza is different, so you will find different beds in each hotel.
Should I bring food for my dog?
Yes. You know best what your pet’s favourite snacks are, so we always advise to take anything you would give them at home with you for your stay. All our hotels have local shops around the area where you can find pet snacks and food.
What size of dogs are not allowed at the hotel?
All types and sizes of dogs are allowed, apart from breeds listed on the Dangerous Dogs Act 1991, listed below
Pit Bull Terrier
Japanese Tosa
Dogo Argentino
Fila Brasileiro
XL Bully
My dog and I would like to go and explore the city together, do you have any tips?
Speak to our team, check out our Park Plaza Services App as well as your in-room TV for the best tips for pet-friendly places in town.
I am allergic to dogs; will I stay in a room where dogs stayed before me?
To ensure the comfort and safety of all our guests, we have designated specific rooms for guests travelling with pets. This allows us to reserve non-pet rooms for those with allergies. If you have an allergy to pets, please notify the hotel in advance, and we will guarantee that you are accommodated in a room that has not been used by pets. Your well-being is our priority, and we are dedicated to providing a comfortable and allergy-free experience throughout your stay.
How many dogs can I have in my room?
You can have up to two dogs in the room.
Where is the nearest pet-relief area?
If you come out the hotel entrance, you will find plenty of areas to take your dog out.
What if my dog has an accident in the room?
It’s ok, mistakes happen. Just clean up as much of the mess as you can and inform us when you’re next passing reception. Please do not use the bath towels in the room to clear up their mess.
What if my dog damages the room?
There will be a fee for any damages in the room. This will be communicated to you by the hotel.
