You can check in online from 2 hours after making the booking, until 8 pm on the day of arrival. If we have your email address on file, we will send you an email at 5 pm the day before arrival with a link to check in online.

Yes. During the online check-in process we ask you to indicate your arrival time. However, early check-in is not guaranteed. If you want to guarantee an early check-in, please contact the hotel prior to your arrival.

We ask you to pay in advance in order to complete the entire check-in process online. This way, you will be able to save time on your arrival. We do not ask for any deposit online. If you wish to leave a card on file, you can do so at the reception at any point during your stay.

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

We store the same information through online check-in as we do when you check in at the front desk. The information we store is the same as you provide to us during the online check-in process.

The duration for which we hold your data depends on the applicable regional regulations of the country where you are staying, as well as GDPR requirements. If you wish to enquire more about your personal data, please reach out to us at [email protected].

No, you will not start receiving marketing emails automatically if you check in online. We will only send you marketing emails if you explicitly give your consent. You can do so by ticking the relevant checkbox. This option is available during online check-in when you fill in the guest details.

If you are already subscribed to our marketing emails and want to opt out, please reach out to us at [email protected].

If you arrive earlier than the standard check-in time of 3 pm, please proceed to the reception. They will let you know if your room is available. If not, they will be happy to assist you with storing your luggage until your room is ready.

You can receive your digital key on the day of arrival after 3 pm (or earlier if you’ve had an early check-in confirmed by the hotel). Please note that you need to be within 2 kilometres of the hotel in order to receive your digital key.

Due to security reasons, we can only allow one key per guest. If you have a digital key and want to opt for a physical keycard, please speak to our team at the reception. If you have a physical keycard and want to opt for digital key, you can log in to our app (Park Plaza Services) with your reservation number to get your digital key. Please note that once you have your digital key, your physical keycard will no longer be valid.

Yes, you can share your digital key with other guests who are registered in your reservation. The number of digital keys you can share depends on the number of adults in the booking. If there is only 1 adult in the booking, you will not be able to share your digital key.

Please proceed to the reception, where our team will be happy to help.

Please check your phone and make sure that both Bluetooth and Location are enabled. Our Park Plaza Services app also needs permission to access Location and Bluetooth in order to unlock the door.

If you are using a wallet case or thick cover on your phone, please remove it as it can interfere with the Bluetooth connection needed to unlock the door.

If you continue to face challenges with your digital key, please speak to our team at the reception who will be very happy to help you.

You can check out online on the morning of your departure. If we have your email address on file, we will send you an email at 7 am the day of departure with a link to check out online.

Yes. You can request late check-out directly at the reception at any point during your stay.

If there is a balance on your reservation, you will be able to pay it during online check out. You will not be required to go to reception to settle it.

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

When you check out online, your digital key will be deactivated. We recommend you check out online when you are ready to depart.

If you check out online, leave your room and realise you have left something behind, you can visit reception who will be happy to assist.

Yes, if you check out online you can store your luggage at reception.

We ask you to pay in advance in order to complete the entire check-in process online. This way, you will be able to save time on your arrival. If you opt for a digital key, we also need the payment in advance in order to issue you one.

We do not ask for any deposit online. If you wish to leave a card on file, you can do so at the reception at any point during your stay.

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

Once a refund has been processed, it can take up to 14 working days to reach your bank account.