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Park Plaza Utrecht

At the hotel? Switch here:

I AM AT THE HOTEL I AM NOT AT THE HOTEL

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Available 8am – 6pm GMT Monday to Friday. Chat with our Central Reservations Team who will be happy to assist you with any questions before or after your stay.

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ONLINE CHECK-IN

Check in online in 30 seconds from your own device before you arrive. Simply pick up your keycard upon arrival from a dedicated guest area.

CHECK-IN ONLINE

MOBILE APP

Access all hotel services from the 'Park Plaza Services' Android or iOS app.

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Online Check-in FAQ

When can I check in online?

You can check in online from 2 hours after making the booking, until 8 pm on the day of arrival. If we have your email address on file, we will send you an email at 5 pm the day before arrival with a link to check in online.

Can I request early check-in?

Yes. During the online check-in process we ask you to indicate your arrival time. However, early check-in is not guaranteed. If you want to guarantee an early check-in, please contact the hotel prior to your arrival.

Why do I need to pay in advance?

We ask you to pay in advance in order to complete the entire check-in process online. This way, you will be able to save time on your arrival. We do not ask for any deposit online. If you wish to leave a card on file, you can do so at the reception at any point during your stay.

Is my online payment secure?

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

What forms of payment do you accept?

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

What data does the hotel store?

We store the same information through online check-in as we do when you check in at the front desk. The information we store is the same as you provide to us during the online check-in process.

How long is my data stored for?

The duration for which we hold your data depends on the applicable regional regulations of the country where you are staying, as well as GDPR requirements. If you wish to enquire more about your personal data, please reach out to us at [email protected]

Will I start receive marketing emails if I check in online?

No, you will not start receiving marketing emails automatically if you check in online. We will only send you marketing emails if you explicitly give your consent. You can do so by ticking the relevant checkbox. This option is available during online check-in when you fill in the guest details.

If you are already subscribed to our marketing emails and want to opt out, please reach out to us at [email protected]

What happens if I arrive at the hotel early?

If you arrive earlier than the standard check-in time of 3 pm, please proceed to the reception. They will let you know if your room is available. If not, they will be happy to assist you with storing your luggage until your room is ready.

Digital Key FAQ

When and how can I receive my digital key?

You can receive your digital key on the day of arrival after 3 pm (or earlier if you’ve had an early check-in confirmed by the hotel). Please note that you need to be within 2 kilometres of the hotel in order to receive your digital key.

Can I have both a digital key and a physical keycard?

Due to security reasons, we can only allow one key per guest. If you have a digital key and want to opt for a physical keycard, please speak to our team at the reception. If you have a physical keycard and want to opt for digital key, you can log in to our app (Park Plaza Services) with your reservation number to get your digital key. Please note that once you have your digital key, your physical keycard will no longer be valid.

Can I share my digital key?

Yes, you can share your digital key with other guests who are registered in your reservation. The number of digital keys you can share depends on the number of adults in the booking. If there is only 1 adult in the booking, you will not be able to share your digital key.

What happens if I have a digital key and my phone is dead/stolen/locked in the room?

Please proceed to the reception, where our team will be happy to help.

What should I do if my digital key is not working?

Please check your phone and make sure that both Bluetooth and Location are enabled. Our Park Plaza Services app also needs permission to access Location and Bluetooth in order to unlock the door.

If you are using a wallet case or thick cover on your phone, please remove it as it can interfere with the Bluetooth connection needed to unlock the door.

If you continue to face challenges with your digital key, please speak to our team at the reception who will be very happy to help you.

Online check out FAQ

When can I check out online?

You can check out online on the morning of your departure. If we have your email address on file, we will send you an email at 7 am the day of departure with a link to check out online.

Can I request late check out?

Yes. You can request late check-out directly at the reception at any point during your stay.

I have a balance on my reservation, is it settled when I check out online?

If there is a balance on your reservation, you will be able to pay it during online check out. You will not be required to go to reception to settle it.

Is my online payment secure?

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

What forms of payment do you accept?

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

What happens to my digital key when I check out online?

When you check out online, your digital key will be deactivated. We recommend you check out online when you are ready to depart.

If I check out online and forget something in my room, what should I do?

If you check out online, leave your room and realise you have left something behind, you can visit reception who will be happy to assist.

If I check out online, can I store my luggage?

Yes, if you check out online you can store your luggage at reception.

Payment FAQ

For online check-in, why do I need to pay in advance?

We ask you to pay in advance in order to complete the entire check-in process online. This way, you will be able to save time on your arrival. If you opt for a digital key, we also need the payment in advance in order to issue you one.

We do not ask for any deposit online. If you wish to leave a card on file, you can do so at the reception at any point during your stay.

Is my online payment secure?

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

What forms of payment do you accept?

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

I am due a refund, when can I except to receive it?

Once a refund has been processed, it can take up to 14 working days to reach your bank account.

Reassuring Moments

Park Plaza is fully focused on reassuring our guests, team members and local communities of our commitment to upholding an even higher standard of cleanliness across our European hotels. Through our partnership with Radisson Hotel Group, a new 20-step protocol for hotels and 10-step protocol for meeting and event spaces has been introduced across the majority of our hotels.

Reassuring Moments by Park Plaza