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Park Plaza County Hall London

Park Plaza County
Hall London

Not at the hotel?
Switch here:

I AM AT THE HOTEL I AM NOT AT THE HOTEL

ONLINE CHECK-OUT

Whenever you are ready to leave, save time by checking out online . No need to go to reception.

CHECK OUT

MESSAGE US

Chat to one of our team members who will be happy to assist with any questions or requests you may have. Available 24/7

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Ecological

Sign up to our Ecological programme and reduce your carbon footprint by opting out of daily housekeeping. Earn rewards and help us make a positive difference to our planet.

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EAT IN

Order room service with just a few taps directly from your personal device. If you have a discount, please order by calling room service from your in-room telephone.

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ONLINE CHECK-IN

Check in online in 30 seconds from your own device before you arrive. Simply pick up your keycard upon arrival from a dedicated guest area.

CHECK-IN ONLINE

MOBILE APP

Access all hotel services from the 'Park Plaza Services' Android or iOS app.

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ONLINE CHECK-IN FAQ

When can I check in online?

You can check in online from 2 hours after making the booking, until 8 pm on the day of arrival. If we have your email address on file, we will send you an email at 5 pm the day before arrival with a link to check in online.

Can I request early check-in?

Yes. During the online check-in process we ask you to indicate your arrival time. However, early check-in is not guaranteed. If you want to guarantee an early check-in, please contact the hotel prior to your arrival.

Why do I need to pay in advance?

We ask you to pay in advance in order to complete the entire check-in process online. This way, you will be able to save time on your arrival. We do not ask for any deposit online. If you wish to leave a card on file, you can do so at the reception at any point during your stay.

Is my online payment secure?

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

What forms of payment do you accept?

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

What data does the hotel store?

We store the same information through online check-in as we do when you check in at the front desk. The information we store is the same as you provide to us during the online check-in process.

How long is my data stored for?

The duration for which we hold your data depends on the applicable regional regulations of the country where you are staying, as well as GDPR requirements. If you wish to enquire more about your personal data, please reach out to us at [email protected]

Will I start receive marketing emails if I check in online?

No, you will not start receiving marketing emails automatically if you check in online. We will only send you marketing emails if you explicitly give your consent. You can do so by ticking the relevant checkbox. This option is available during online check-in when you fill in the guest details.

If you are already subscribed to our marketing emails and want to opt out, please reach out to us at [email protected]

What happens if I arrive at the hotel early?

If you arrive earlier than the standard check-in time of 3 pm, please proceed to the reception. They will let you know if your room is available. If not, they will be happy to assist you with storing your luggage until your room is ready.

Online check out FAQ

When can I check out online?

You can check out online on the morning of your departure. If we have your email address on file, we will send you an email at 7 am the day of departure with a link to check out online.

Can I request late check out?

Yes. You can request late check-out directly at the reception at any point during your stay.

I have a balance on my reservation, is it settled when I check out online?

If there is a balance on your reservation, you will be able to pay it during online check out. You will not be required to go to reception to settle it.

Is my online payment secure?

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

What forms of payment do you accept?

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

What happens to my digital key when I check out online?

When you check out online, your digital key will be deactivated. We recommend you check out online when you are ready to depart.

If I check out online and forget something in my room, what should I do?

If you check out online, leave your room and realise you have left something behind, you can visit reception who will be happy to assist.

If I check out online, can I store my luggage?

Yes, if you check out online you can store your luggage at reception.

Payment FAQ

For online check-in, why do I need to pay in advance?

We ask you to pay in advance in order to complete the entire check-in process online. This way, you will be able to save time on your arrival. If you opt for a digital key, we also need the payment in advance in order to issue you one.

We do not ask for any deposit online. If you wish to leave a card on file, you can do so at the reception at any point during your stay.

Is my online payment secure?

Yes, all online payments are safely powered by our partner Adyen and are 3D secured.

What forms of payment do you accept?

We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.

I am due a refund, when can I except to receive it?

Once a refund has been processed, it can take up to 14 working days to reach your bank account.